Delivery, Inspection & Returns Policy
Transparent commercial terms governing international express dispatch, 24-hour intake inspections, and refundable security deposits.
In Stock (1–3 Days)
Core accessories, quick-connect digital rails, standard antennas, cables, and dry hire rental fleet units held in stock at our central facility.
Available in ~2 Weeks
Modular firing units including FTQ-99PX, FTQ-99SX controllers, and FTQ-16x64 field modules. Units undergo final factory calibration and firmware provisioning before shipment.
Large Orders (Up to 2 Months)
Turnkey enterprise orders exceeding 500+ cues, specialized Nanuk multi-module flight cases, customized high-gain long-range RF installations, and maritime barge setups.
Critical Seasonal Notice: Q4 (New Year) & Q2 (Summer Festival Season)
The pyrotechnics industry experiences severe demand peaks ahead of New Year celebrations (October through December) and summer outdoor event tours (April through June). During these cycles, production and rental fleet bookings reach 100% capacity weeks in advance.
We strongly urge all professional display companies, event production firms, and firing operators to reserve their firing modules, dry hire packages, and digital rails 6–8 weeks in advance to guarantee arrival before show setup dates.
Priority Express Courier Dispatch
All shipments depart from our central European hub in Veghel via tracked priority couriers with end-to-end transit visibility.
fireTEK Central Fulfillment
De Omgang 17
5463KZ Veghel, The Netherlands
Corporate Operator: IT1.TEAM (KvK: 95123334 • VAT: NL005131359B27)
- Worldwide Tracked Priority Express Delivery
- Reinforced protective Nanuk flight case packaging
- Transit insurance included on all hardware shipments
- Lithium battery air safety documentation (UN3481)
Rental Hardware Returns
Rented hardware must be securely repacked in authentic Nanuk flight cases and dispatched via tracked courier within 24 hours of event conclusion.
Pack hardware securely in original Nanuk cases and ship via tracked priority courier to our Veghel central facility within 24 hours of the rental end date.
Return hardware directly to our Veghel central facility during standard business hours (09:00–17:30 CET).
Manufacturer Warranty
All purchased fireTEK modules and controllers include a 2-year direct factory warranty against component defects.
Every new unit purchased directly from fireTEK includes a comprehensive 2-Year Limited Manufacturer Warranty covering:
- Internal capacitor discharge banks, solid-state switches, and 20V firing circuitry.
- Wireless transceivers (Sub-GHz 868/915 MHz and 2.4 GHz dynamic mesh modules).
- Internal rechargeable Li-Ion battery pack and smart power management controllers.
- Digital bus interfaces (QuickConnect RJ45 and CAN bus transceivers).
Warranty claims and diagnostic inspections are processed at our central facility in Veghel to minimize downtime between scheduled shows.
Hardware Purchase Returns & RMA Policy
As a specialized manufacturer of professional pyrotechnic safety equipment, all product returns require an official Return Merchandise Authorization (RMA) number issued by our technical support team.